How do I return an item?

You have a 14-day window from receipt to return your purchase if you’re unsatisfied for any reason. Simply package the items with the return form and send them via a reliable courier service provider. For details on our return policy, please contact us here.

Returns should be sent to: ARENA MARTINEZ Office, C. Libertad 22, 28004, Madrid, Spain.

Customs information

Orders will be received within 5 to 7 business days from the order date, once payment has been authorized and verified.

Please note: Shipping times and customs duties may vary by country. VAT is included in the prices.

Which countries do you ship to?

We ship worldwide.

Shipping Rates

– Spain: 10.00 Euros
– Non-peninsular Spain: 20.00 Euros
– Europe: 50.00 Euros
– International: 75.00 Euros

Do you offer same day delivery?

If you reside in MADRID, we can send orders to you on the same day. Please contact us here.

Full Returns and Refunds

If you’re not completely satisfied with your purchase, return the unused item in its original packaging in the same condition within 14 days, and we’ll provide a full refund. Arena Martinez does not accept returns with signs of wear. Returns for items purchased more than 14 days ago will not be accepted.